FAQ'S + Shipping

Do you ship internationally?

Yes, shipping is worldwide.  All orders are shipped from Malaysia with tracking.

 

When will I receive my order?

If you're from the US, and it should arrive between 25-30 business days. 

For countries outside the US, it will take about 2-3 weeks.

 

Are duties and taxes for US orders covered?

Yes, the shipping cost to the US is inclusive of duties and taxes. There are no extra payments required upon delivery.

 

Is EU/UK VAT included in the final amount?

It is only included for EU countries. So if you're from any country in the EU, your final amount will include VAT taxes. No additional payment required upon delivery.

Customers from the UK, however, will have to handle VAT taxes themselves.

 

My tracking number is invalid on the tracking page

The store tracking page is only for US-based customers. For orders shipped to countries outside the United States, please refer to the tracking link provided in your shipping confirmation email.

 

Do you accept refunds/exchanges?

Yes! You have 24 hours from the the time an order is placed to contact and request for a refund. All orders are packed only after this 24 hour window has passed. 

Once the parcel is mailed, a refund will only be provided in the event of missing, damaged or defective items that cannot be replaced. Returns or exchanges won't be accepted if contacted after 7 days of arrival.

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. Returns of faulty items will only be accepted if the goods were faulty when delivered to you.